These terms and conditions ('Terms') govern users ('you' or 'your') use of https://tranquillina.myshopify.com/  ('Website') and your relationship with Cardswood Partnership  (trading as Cardswood Partnership or Tranquillina) with offices at Herb Barn, Ludpit Lane, Etchingham, East Sussex, TN19 7DB ('we', 'our', or 'us'). Please read them as they affect your rights and liabilities. If you do not agree to these Terms, please do not access or use the Website. If you have any queries regarding these Terms then please contact us at sales@tranquillina.com.These Terms should be read in conjunction with the Terms and Policies on our Shopify checkout page when you buy our products.

Agreement

By using the Website you agree to be bound by these Terms. Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw the service on our Website without notice. We will not be liable if for any reason our Website is unavailable for any period. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms, and that they comply with them.

Amendments and Updates

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use our Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms. We may withdraw this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents. We aim to update our Website often and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date we are under no obligation to update it.

Your Information

You warrant that the personal information which you are required to provide if you use our site or you register is true, accurate, current and complete in all respects and you are not impersonating any other person. The products purchased on this site are for private use only and are not for resale. You will notify us quickly of any changes to your personal information by e‐mailing us at sales@tranquillina.com

Privacy Policy

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy set out on our Checkout page at https://tranquillina.myshopify.com/

Indemnity

You agree to fully indemnify, defend and hold us, and our officers, partners, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal data.

Compliance

This Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of any computer.

Whenever you post any comments or data to the Website, you must comply with the content rules set out below. We will not be responsible, or liable to any third party, for the content or accuracy of any materials or posting posted by you. We have the right to remove any material or posting you make on our Website if, in our opinion, it does not comply with the content rules set out below. You are responsible for postings made on the Website and represent and warrant that the material you provide is your own work and that it is accurate and true. You further agree and warrant that you will not: post or include in any message or transfer to the Website, any material which is obscene, indecent, false, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist or illegal; post or transfer anything to the Website which is damaging to our software, IT systems, data or the Website; defame, abuse, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity); advertise or offer to sell any products or services; conduct or forward surveys, contests etc; impersonate another person or entity or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels; use offensive or inappropriate user names; promote violence; send or post spam; infringe any copyright, database right or trade mark of any other person; and/or give the impression that the posting emanates from us, if this is not the case.

We advise that you do not reveal any personal information about yourself in any postings.You agree to grant us a perpetual, irrevocable, royalty‐free transferable right and licence to copy, adapt,  modify, share, translate, delete in its entirety or create further content from such material at our sole discretion for any purpose whatsoever. We have the right to display the name that you submit in connection with such material. We also have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy. We will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of anyone posting or transmitting any information or materials on or through the Website. You must tell us as soon as you become aware of any unlawful or prohibited use of the Website by any third parties. We reserve the right to edit, refuse to post, or remove any info or materials in whole or in part for whatever reason at our sole discretion. By submitting your contact details in connection with your post you agree that we may contact you about the status of the material you submit and for any other administrative purposes. The term Website in this paragraph shall also include reference to all other Tranquillina related social media channels and platforms.

3^rd Party Links

Our Website may include links to other websites or material which is beyond our control and we are not responsible for such websites or material nor do we endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

Each Order

All orders are subject to availability. If the goods ordered are not available, you will be notified by e‐mail (or by other means if no e‐mail address has been provided) and you will have the option either to wait until the item is available or to cancel.

Any orders placed by you will be treated as an offer to purchase the goods from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods advertised on our Website.

The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you, whichever is later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party obtains unauthorised access to any data provided by you when accessing the Website. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the products.

Price and Payment

All prices shown are inclusive of VAT (only where applicable ‐ see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice.

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom please contact us at sales@tranquillina.com

Payment can be made by credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your goods. If payment is to be made via a credit card a pre‐authorisation value of £0.01 will be held against the card until the card issuer validates the payment.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then we will of course refund you.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for non‐delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided. If you do not want us to reattempt to process payment, you must cancel your order in advance.

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel orders which do not comply with these terms. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by emailing sales@tranquillina.com

All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. If a payment through any of the available methods fails or is refused by the payment service provider, the Website shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User. 

Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website you must be 18 years of age or over; and register your real name, address, phone number, e‐mail address, and any other details requested. By offering to purchase goods you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

IP

We are the owner or the licensee of all intellectual property rights in our Website. Those works are protected by copyright laws and treaties. All such rights are reserved. You may print off a copy and may download extracts of pages from our Website for your personal use. You must not modify any materials and you must not use any illustrations, photographs, videos or any graphics separately. Our status (and that of any identified contributors) as the authors of material must be acknowledged. You must not otherwise reproduce, modify, copy or distribute any part of the content or materials on our Website. If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must return or destroy any copies of the materials. All our logos, brands and trademarks used on the Website belong to us and  you must not use these.

Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms affect or limit your rights as a consumer under English law, or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an 'as is' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. We of course try to ensure that material included on the Website is correct, reputable and of high quality, but we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, technical problems including errors or interruptions of the Website, unsuitability, unreliability or inaccuracy of the Website; and failure of the Website to meet your needs.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other damages whatsoever that arise out of or are related to the Website.

International Users

The Website is controlled, operated, and administered within the United Kingdom and we make no representation that any Website content is appropriate or available for use at any other location outside the United Kingdom. If you access the Website from a location outside the United Kingdom, you are responsible for compliance with all local laws. We do not accept any liability arising from any attempt by you to purchase our products from where you access the Website from and import them.

Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

Law and Jurisdiction

Shipping

Delivery is calculated when you place an order and included in the price of the order. We ship using tracked, second class Royal Mail.

Returns Policy

Please check your order or items upon receipt and before use. If any faults or issues arise then please contact us quickly at sales@tranquillina.com

Once any of our goods have been delivered to you, as they are cosmetic products they may not be returned for any reason unless we have delivered the wrong goods or they are damaged or faulty.

If we have delivered the wrong goods we will deliver the correct goods and ask you to kindly return the wrong goods – and we will provide a pre-paid postage label for this. If the goods are damaged or faulty we may ask you to provide us with evidence of this – including photographs - and for the return of the goods concerned.

Our Returns Policy does not affect your statutory rights.

Complaints

Please contact sales@tranquillina.com  if you have any questions or complaints.

Last Updated 22.10.26